Thank you for reading this Privacy Policy (“Privacy Policy”) of goodelvora (referred to as “we”, “us”, or “our”). Respecting and protecting our customers’ privacy and personal data is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal data in our interactions with you.

It also describes your data protection rights, including your right to object to certain types of processing that we carry out.

In this Privacy Policy, we use the following terms from applicable laws, which we have defined below for ease of reference:

“Data controller” refers to any organisation or individual that independently determines the purposes and means of processing personal data.

“Data processor” refers to any organisation or individual that processes personal data on behalf of, and under the instruction of, another organisation or individual.

“Process” or “processing” refers to the collection, storage, use, transmission, provision, disclosure, and deletion of personal data.

We collect and process personal data about you when you:

• place an order with us as a guest or registered user on our Site;
• use a third-party service offered by service providers such as analytics companies, advertising networks, demographic data providers, and any other third-party service providers with whom we collaborate, and we obtain your personal data from those third parties;
• provide us with your personal data via social media platforms, telephone enquiries, or through your application for or use of our services.

In this Privacy Policy, your “personal data” includes your name, email address, telephone number, MAC address, IP address, credit/debit card or other payment information, gender, date of birth, age, interests, geographical location, Site usage (including browsing activities), shopping and purchasing activities, and biometric information contained in images you provide.

We process personal data for the following purposes:

To conduct our business and pursue our legitimate interests — in particular, to:

• provide our services to you, including: responding to your enquiries; providing product recommendations on our Site; maintaining your shopping cart; assessing your applications for any of our services; fulfilling your orders (including verifying your details, performing anti-fraud checks such as credit and identity checks, processing payments, shipping products to you, and handling returns or exchanges); personalising our services to you; and enhancing your overall experience;
• monitor the use of our Site and services, and use your information to help us monitor, improve, and protect our products, content, services, and our Site;
• analyse trends, usage patterns, browsing behaviour, and shopping behaviour (on an individualised or aggregated basis) to help us better understand how you and our customer base access and use our Site and services, in order to:
  • improve our services;
  • respond to customer needs and preferences;
  • measure the effectiveness of our marketing campaigns;
  • conduct marketing activities targeted at potential customers (on an anonymised and aggregated basis only).

Where we are required under applicable law to obtain your consent for processing your personal data, you may withdraw your consent at any time. Once you withdraw your consent, we will stop using your personal data for the purposes for which your consent was withdrawn. However, we may continue to use, process, store, and transfer your personal data for other purposes where permitted by applicable law.

You can withdraw your consent by contacting us at [email protected].

We may share your personal data with third parties for the purposes set out in the section “How We Use This Information” above.

Personal data will be shared with third-party service providers that process personal data on our behalf, including:

• courier and delivery service providers;
• email, SMS, MMS, social media notification, direct messaging, and other digital communication service providers;
• data storage and cloud service providers;
• Google, Facebook, and other advertising networks (for matching your personal data with their databases to send you marketing materials);
• credit reference and fraud-prevention agencies.

We may also sell your personal data to third parties for their own purposes where permitted by applicable law.

If our business or any part of it is put up for sale, sold, or integrated with another business, personal data may be disclosed to our advisers and any prospective purchaser and their advisers, and may be transferred to the new owners of the business.

Where permitted by law, you have the right to request a copy of your personal data; to request correction, deletion, or cessation of active processing; to obtain in a structured, machine-readable format the personal data you have provided to us; and to request that we transfer this data to another data controller.

In some circumstances, your right to object to our processing of your personal data may be limited — for example, where fulfilling your request would reveal personal data about another person, infringe the rights of a third party, or require us to delete information we are legally required or have compelling legitimate interests to retain. We will inform you of any applicable exemptions when responding to your request.

The data controller is goodelvora. Contact details can be found in the section “How Do I Get in Touch with You” below.

Personal data collected during your registration on our Site:
We process this personal data for as long as you remain an active user of our Site and as long as it is required for our business, legitimate interests, or by law or regulation.

Personal data processed for marketing purposes or with your consent:
We process such personal data until you ask us to stop and for a short period afterward to allow us to implement your request. We also retain a record of your preference to ensure we do not send direct marketing in the future.

This Site is not directed to persons under 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that a child under 18 has provided us with personal data, we will delete such information from our records.

We may update this Privacy Policy to comply with evolving regulatory requirements or, provided it remains compliant with applicable laws, to reflect changes in our business needs. Subject to any legal requirements for additional notice, any changes will be communicated through our Site. Where required by applicable laws, we will obtain your consent to such changes.

If you have any questions or concerns about how we collect or process your personal data, or if you would like to opt out of direct marketing, please contact us at [email protected].